If you want to get a refund, return or exchange an item you would need to contact us via email at support@thailand-asiabiopharm.com or call to +66 54 430 822.

Please prepare your order number and provide a reason for your request in order to speed up the refund process. Your request will be reviewed within 2 days and we will notify you via email of the results.

Refunds, returns or exchange requests are accepted within 14 days from the purchase date. We may grant extensions to this period in some special cases or for specific products at our own discretion.

If you choose to pay by writing a check or pay with paper money you may cancel your order before making the payment. In case the payment is not received by us within 30 days the order will be cancelled.

You may submit a request to cancel your order on the same day the order was placed. Please note that if the order is already shipped or delivered we will not be able to approve the cancelation request.

Shipping costs are non-refundable, except if because of Asiabiopharms error the item didn’t reach the designated address, if such an error happened you need to contact us by the means provided in the beginning of these terms and make a formal request.

If the refund request is approved payments are refunded during the following time periods:

1) Credit / Debit Cards payments will be refunded within 1-3 business days;
2) Wire Transfer and check payments will be refunded within 7 business days and the commissions for this transfer will be deducted from the buyer;
3) PayPal payments will be refunded within 1-3 business days;
4) Other payment methods will be refunded within 5-7 business days.

If applicable for a specific case Asiabiopharm reserves the right to hold the refund payment until a signed letter is received from the buyer which states that the product has been destroyed.